AZTEC SHIPPING AND RETURNS POLICY
Orders usually ship within 24 - 72 hours for available items. If items are backordered, a follow-up email will be sent to you with an estimated time of delivery. We cannot ship to PO boxes. Wire, over-sized or very heavy items may be subject to additional fees or be unable to ship to certain areas.
Multiple items may be shipped separately due to size or availability and may arrive at different times. Orders that arrive in multiple packages will not affect Shipping Charges paid at time of purchase unless described above.
Although every effort will be made to deliver on time, shipping and delivery dates given are estimates only and are not guaranteed. Aztec assumes no liability whatsoever for any damages for loss of use or other consequential or special damages which may result from any delay in delivery or shipment by Aztec. If a shipment or delivery is delayed for any reason by the customer, the customer agrees to reimburse Aztec for all direct and indirect expenses which Aztec may have incurred because of the customer's delay.
All freight terms are "F.O.B. Shipping Point". Title and risk of any loss on the goods passes directly to the customer at time of shipment. Aztec shall not be responsible for any items damaged or lost in transit.
All order cancellation or goods being returned must be approved by Aztec. To be eligible for a return, the item must be unused, in the original packaging and in the same condition that you received it. All returns are subject to inspection and restocking. Returns must be sent prepaid. All goods returned without prior written approval and a Aztec issued RMA # remain at the customer's risk.
Custom, Wire Cuts or Special orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed on these items.
All returnable reels are to be returned prepaid. Credit in full will be allowed on returnable reels provided they are received in good condition. Credit for reels received in damaged but repairable condition will be subject to a deduction to cover the cost of repairs. Credit will only be given for returnable reels purchased from Aztec within the prior twelve (12) month period.
Damaged products must be reported within 48 hours of confirmation of delivery. Exchange/return requests for damaged product outside of this period will be reviewed on a case by case basis and may not be approved.
Returns must be completed within 30 days of receipt of goods. Any return requests outside of this time frame will be reviewed on a case by case basis and may not be approved.
When returning the product, carefully package the item(s) and include the packing slip. The RMA # must be in the return address and must be clearly labeled on the outside of the box (not the item packaging) or your refund could be significantly delayed or refused. All refunds will be credited to the payment method used in the original purchase.
Aztec will not refund any shipping charges unless we made an error in order processing or we have determined that a product is defective. Aztec is not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post, courier or LTL.
We only replace items if they are defective or damaged - not due to shipping. If you need to exchange an item for the same item, send us an email at shop@aztecsupply.ca Defective items are subject to the manufacturer’s warranty and will be repaired or replaced as per the manufactures approved policy
Returns for orders placed online that were shipped – Please contact shop@aztecsupply.ca
Returns for orders placed online that were picked up – Please go to the branch that you picked up your order from to process the return.
All shipping is extra Via Ground Service or best method based on Aztec's discretion. Other shipping methods are available upon request.
All shipping errors, loss or damage must be reported immediately to Aztec Electrical Supply.
Order by 12 pm EST Monday - Friday, same day shipping of stock items.
Free Canada-Wide shipping on orders over 0 before taxes.
3-5 business days or sooner for stock at supplier i.e. Omron, Festo, Eaton, etc.